Payment and Refund Policy
Last updated: 13 October 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of digital courses, resources and related services offered through the website operated by celezinix. The services focus on professional studio production training materials covering studio equipment setup, dynamic camera operation, lighting and sound waves, and workflows for television news and live shows. The policy governs transactions for access to online course modules, downloadable materials and subscription-based content. It does not cover physical goods or services provided by third parties.
Prices, Currencies, Taxes and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the prevailing UK rate where applicable. No hidden fees apply to standard purchases, although additional charges may arise for premium support packages or extended access periods. Currency conversion fees charged by payment providers remain the responsibility of the customer. celezinix reserves the right to adjust prices, but changes will not affect confirmed orders.
Accepted Payment Methods, Payment Authorisation and Payment Security
Accepted methods include major credit and debit cards, bank transfers and approved digital wallets. Payments are processed through secure third-party gateways compliant with PCI DSS standards. Authorisation occurs at the time of order placement. celezinix does not store full card details. All transactions use encryption to protect sensitive information in line with UK data protection requirements.
Order, Booking or Service Confirmation and When a Contract Is Formed
Upon successful payment an order confirmation email is sent containing details of the purchased course access. A binding contract forms when the confirmation is issued. Access credentials or download links are provided immediately after confirmation for digital content. Customers should verify all details in the confirmation email promptly.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013 customers in the United Kingdom have a 14-day cooling-off period from the date of purchase. Cancellation must be notified in writing during this period. For digital content the right to cancel may be lost once download or streaming begins if the customer has expressly consented to immediate access.
Refund Eligibility, Exclusions and Non-Refundable Items or Services
Refunds are available for cancellations within the 14-day period where access has not commenced. Completed course modules, used materials and promotional bundles are generally non-refundable. Refunds are not provided for changes of mind after the cooling-off period or for failure to meet personal expectations regarding course content.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund customers must submit a written request via the contact form on the Contacts page or by emailing [email protected]. The request should include order number, date of purchase, reason for refund and confirmation that no substantial access has occurred. Supporting evidence such as screenshots may be requested.
Inspection, Approval, Rejection and Notification of the Refund Decision
Each request undergoes review within ten working days. celezinix assesses eligibility based on the policy criteria and usage records. Customers receive written notification of approval or rejection together with reasons where applicable. Approved refunds proceed to processing; rejected requests include guidance on any available alternatives.
Refund Method, Processing Time and When Funds Should Reach the Customer
Refunds are issued using the original payment method. Processing typically completes within fourteen days of approval, though bank processing times may extend this to thirty days. Customers are advised to monitor their statements and contact their bank if funds do not appear within the expected timeframe.
Special Rules for Digital Content, Subscriptions, Services or Promotional Offers
Digital course access begins immediately upon confirmation, limiting cancellation rights once streaming or downloads start. Subscription renewals follow the same refund rules unless otherwise stated at purchase. Promotional offers carry no cash value and are non-refundable except where required by law.
Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud
Failed payments must be resolved within seven days or access may be suspended. Duplicate charges are investigated and corrected promptly upon notification. Chargebacks are treated as disputes and may result in account suspension. Suspected fraudulent activity leads to immediate investigation and possible reporting to authorities in accordance with UK law.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy operates alongside rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 and UK GDPR. Nothing in this policy excludes or limits statutory rights to remedies for faulty digital content or services. Customers retain the right to seek redress through the courts or alternative dispute resolution schemes.
Contact Route, Policy Changes and Last-Updated Date
Questions regarding this policy should be directed to [email protected] or through the contact form. celezinix may update the policy to reflect legal changes or operational adjustments. The current version date appears at the top of this page. Continued use of the site after updates constitutes acceptance of the revised terms.